FVRL Express

Beginning June 1 you can start picking up library holds using our FVRL Express – Click, Pick, Go. The new contactless service offers customers a physically distanced way to pick up library holds and return items at all 25 locations.

How to Use FVRL Express

  1. Browse the catalogue and place holds now!
  2. Staff will pick and package the holds, and send an email when they are ready for pick up.
  3. Plan to pick up your items on your next essential outing or within 3 weeks of receiving the email. Please check your local library’s hours of operation prior to heading out.
  4. When you arrive at your pick up library follow all ground markings and signs to the pickup point. Ensure you maintain a safe physical distance of two meters, or six feet, between you and other customers at all times when in the queue.
  5. At the pickup point, show your library card or ID. Library staff will retrieve your packaged holds, place them outside the door, and motion to you when it’s safe to step forward and retrieve your package

Book Drops will reopen June 1. However there is no rush to return materials checked out to you prior to the closures – late fines will not accrue. You may only return items that fit through the book drop slot - please hold on to any oversized item (e.g. Playground item) until we can physically accept them back.

FVRL Express Frequently Asked Questions

What should I expect when I arrive to pick up my FVRL Express items?

Each location will have clearly marked queues, physical distancing ground markers and signage to safely guide you to the pick-up area.
  1. Please wait in the marked queue on one of the appropriately spaced physical distancing markers until it is safe to proceed towards the pickup point.
  2. When you reach the front of the line, have your library card(s) or ID ready to show library staff at the window. If you do not see a staff person please call the number listed on the window.
  3. Library staff will verify your card(s)/ID.
  4. Your checked out item(s) will be placed in a bag outside the pickup point for contactless pickup. Only move forward to retrieve your bag(s) once the library staff have motioned for you to do so.

Please arrive at least 15 minutes prior to closing so that staff can properly prepare your holds. If you, or a member of your household, is feeling sick or in isolation, we ask that you refrain from coming to the library to pick up holds.

Is it safe to borrow library materials during the COVID-19 pandemic?

FVRL is taking all precautions to ensure that library materials are safe to be borrowed including quarantining returned materials for 3 days. Following the physical distancing ground markers and signage during pick up will help ensure your experience is as safe as possible.

What are the hours/days for FVRL Express?

Find your local library’s schedule on the Locations page. Please arrive at least 15 minutes prior to closing so that staff can properly prepare your holds.

What type of materials can I place holds on and pick up?

FVRL Express allows customers to place holds and borrow anything that is in our catalogue. Uncatalogued items such as magazines, newspapers, Bestseller Express DVDs and Bestseller Express books are not currently available for borrowing.

How many items can I place holds on and borrow?

We will have temporarily increased our borrowing and holds limits for all cards while we offer FVRL Express.
  • Regular card customers can check out up to 120 items and place up to 120 holds.
  • Intro Card customers can check out 10 items and place up to 10 holds.
  • eCard customers can check out 10 items and place up to 10 holds

I wasn’t able to pick up my available holds prior to the library closing – can I pick them up now?

Yes! If you had received a notification prior to the library closing that an item was available on the hold shelf it will be available for pick up June 1-21. To view your holds and their status please log in to your library account.

Will I be notified when my holds are ready, and how long will I have to pick them up?

You will be notified by email when your holds are ready and will have three weeks to pick them up from the time you received the notification.

Is there an option for home delivery?

No. However, you can send someone else to pick up your holds. They will need to show your physical library card, or be listed on your account as having pick up permissions – they will be required to show their ID.

Can I send someone else to pick up my holds for me?

Yes. They will need to show your physical library card, or be listed on your account as having pick up permissions – they will be required to show their ID.

Can I place holds/borrow with FVRL Express if I have outstanding fines/fees?

Currently library accounts with more than $25 (adult cards) or $10 (children’s cards) of fines/fees are blocked and cannot place holds or borrow items. If your library account is blocked, please email CustomerAccounts@fvrl.bc.ca, or call your local library for assistance.

Are book drops open for returns?

Book drops will be open 24/7 beginning June 1. Only items that fit through the book the drop can be returned at this time. If you have an oversized Playground item (i.e. birdwatching backpack, ukulele, telescope, or SPRK+) we ask that you keep them and continue to enjoy them until we can physically accept them back – no late fines will accrue.

I recently returned an item, why does it still show as checked out on my account?

Returned items will be quarantined for approximately three days before they are checked in. No fines will accrue.

Will there be late fines on materials?

We are currently not charging fines on any late materials. This includes materials that were borrowed prior to the closure. We understand that some customers may not able to return their items right now due to social distancing. Please note that exceptionally long-overdue items will be billed.

I don’t know what to read or watch next, can staff suggest something?

FVRL’s My Reading Adviser service offers personalized recommendations – delivered straight to your email inbox! We will help you choose books, movies, TV shows, music and more! With over 1.3 million library materials to choose from, we have something for every age, taste and interest. It’s simple: tell us what you like to read, watch and listen to. A trained FVRL staff member will respond with some great book options chosen just for you. Ask My Reading Adviser now!

I need help with FVRL Express or other library services, can I speak with a staff member?

Library staff are available by phone during FVRL Express hours. Find your local library’s schedule and contact information on the Locations page. Alternatively, you can submit questions via our online Questions Form.

I don’t have an FVRL card, can I get one?

Yes. You can sign up for an FVRL eCard online at https://onlineregistration.fvrl.bc.ca/. With an eCard you can place up to 10 holds and check out 10 items. You will need to show library staff the email with card barcode when you arrive to pick up holds.

When will the library reopen?

FVRL follows the advice of the provincial and federal health authorities and is taking a phased approach to expanding available services and reopening. We look forward to welcoming customers back into the libraries when it is safe to do so. Operational updates relating to COVID-19 can be found on our website and our socials channels.
NEWS

COVID-19 Safety Plan: View our plan here.

Explore your universe! Sign the whole family up online for Summer Reading Club!

FVRL Express holds pick up has launched! Pick up holds and return items in a safe, physically distanced fashion! Click here to learn more.

Don't have an FVRL card? Self register and get instant access to all of our digital content, as well as place holds and borrow up to 10 items. Sign up now.

Join us online for virtual programs! New programs happen each day. Click on our Events tab to learn more.

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