CUSTOMER CODE OF CONDUCT

  1. POLICY STATEMENT
    Fraser Valley Regional Library services and facilities are for everyone’s use and enjoyment; no one shall engage in any behaviour at any of our libraries that, without lawful authority, unreasonably interferes with the public’s right of access to library services and facilities, the safety and comfort of our library users and staff, or the protection of library property and facilities.
  2. PURPOSE
    To support a safe, pleasant and welcoming environment in which to use the library’s services and facilities.
  3. SCOPE
    Staff and public.
  4. CODE OF CONDUCT
    Individuals who do not adhere to the Code of Conduct may be requested to leave the library immediately. Depending on the severity of the incident, individuals may also face a number of consequences, including but not limited to being be banned from using the library’s services for a particular period of time or indefinitely.
    The following are examples of prohibited activities at our libraries that are contrary to our Code of Conduct:
    1. Engaging in any activity that is prohibited by applicable laws, including but not limited to applicable bylaws;
    2. Engaging in any activity that is in breach of applicable FVRL policies or procedures;
    3. Consuming or distributing alcohol or engaging in illegal drug use or distribution;
    4. Smoking or vaping in non-designated areas;
    5. Engaging in disruptive or unsafe behaviour that, without authority, unreasonably interferes with someone’s ability to use and enjoy the library’s services or the ability of staff to perform their duties, including but not limited to:
      1. Bullying or harassment (including but not limited to threats, intimidation, assault, battery, or sexual harassment)
      2. Use of profanity or disrespectful language
      3. Excessively loud language or behaviour
      4. Sleeping
    6. Engaging in behaviour, either intentionally or recklessly, that results in, or that may reasonably result, in damage to library facilities or property, including vandalizing materials or tampering with computers or other equipment;
    7. Exposing other customers or staff to information or graphic images that may be offensive
    8. Leaving children brought into the library unattended;
    9. Entering Staff Only areas without permission;
    10. Stealing library property;
    11. Unlawfully obstructing entrances, exits, aisles or the free and safe movement of customers, staff, or the public;
    12. Bringing bicycles or other large items into the building (except for mobility aids);
    13. Using rollerblades, skateboards, scooters and similar equipment (except for mobility aids)
    14. Bringing animals into the library (except registered guide and service animals and except as otherwise required by law);
    15. Leaving personal belongings brought into the library unattended;
    16. Wearing inappropriate attire;
    17. Engaging in the photography, filming or video recording of customers, staff, or the public without their prior approval.
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© Fraser Valley Regional Library, 2018