FREQUENTLY ASKED QUESTIONS

QUESTIONS

The FAQ doesn't answer your question? Send us an email using the form below, or request an appointment through our Book a Librarian service.


(Please be as specific as possible and give as many details as you can i.e. item barcode, title, fine, etc.)
 

Confidentiality

Fraser Valley Regional Library observes a strict confidentiality policy. Your question will always remain confidential.

How do I renew items I have borrowed, check due dates, place holds, view fines, rate an item, suggest an item for purchase, or change my account information, etcetera?

Log in to your library account, also available via the My FVRL tab, to complete any of these actions. For further help please search the BiblioCommons Catalogue Help. (Please note that the system undergoes maintenance between 11 p.m. and 2 a.m. and some account functions may be unavailable during this time.)

What do I do if I see the message "there is a problem with your account" or "your card is expired"?

If you see the message that "there is a problem with your account," or that "your card is expired," your library account must be updated. FVRL cards expire every 2 years; this allows us to ensure that your account information is current. For fastest service, please phone or visit your library to update your account.

Does FVRL accept donations of books, DVDs, CDs, and other library materials?

FVRL may accept donations of books, DVDs, CDs, and other library materials. Accepted donations may be sold in library book sales with the proceeds going to support local library programming and collections.

Where could I find information about materials that FVRL purchases or plans to purchase?

Please see our Board Policies – Materials Selection Policy.

Does FVRL have a mobile website or an app?

FVRL has a mobile website but does not currently have an app. You can access the mobile website at http://m.fvrl.bc.ca/.

Why haven't I been getting FVRL courtesy email alerts for my books that are due or my holds that are in?

The problem is outside of the FVRL network and likely the result of your Internet Service Provider (ISP) and/or email provider is accidently blocking FVRL emails as junk mail/spam. Please add circadm@fvrlhp.fvrl.bc.ca to your list of safe senders. Please note that automated email reminder notices are a courtesy to FVRL customers and it remains the borrower's responsibility to be aware of when their items are due and returning or renewing them on time. Overdue items will accrue fines until returned or renewed.

You can also manage your FVRL account with Library Elf. Get consolidated lists of your family's library loans and holds. Visit www.libraryelf.com and use your FVRL card to set up an account.

Is there a way for me to track my borrowing history?

You may track your borrowing history in the BiblioCommons Catalogue by enabling the optional Recently Returned feature. Once enabled, the system will start saving a list of materials you borrow beginning with any titles you check out after you opt in. The content on your Recently Returned page is visible only to you. If the Recently Returned feature is not enabled, no records will be stored.

Is there a way for me to be automatically notified via email if a particular type of material that I am looking for is added to the catalogue?

You can use the MySearch service to be notified via email if a particular type of material becomes available at FVRL. You can create a new entry in MySearch by logging in to the Classic Catalogue and completing a catalogue search by keyword, subject, author, or title, and clicking Save as MySearch. You can sign up for email notification alerts based on your saved searches by clicking Mark for Email. You will receive an email when new items corresponding to any of your searches become available at FVRL. Email alerts are sent weekly and only when a new item related to your MySearch is available in the FVRL catalogue.

NEWS

Ladner Pioneer Library Parking: Due to ongoing construction on 47th Avenue, customers may experience difficulties accessing the library parking lot and may need to find street parking. However, during the construction the library is open its regular open hours and programs will be happening as scheduled. We apologize for the inconvenience.

Terry Fox Library Parking: Construction of the new Port Coquitlam Recreation Centre has started. The library will remain open through the entire project, however there will be major disruptions to parking. Please see the Recreation Centre Project Page for more information.

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© Fraser Valley Regional Library, 2015